Group Enrollment Customer Service Representative – Omaha, NE

WHAT WE CAN OFFER YOU:

• Required Hybrid Schedule: 8:00am-4:30pm, CST, required to go into the Omaha, NE office, for 1-2 days per week.
• Estimated Hourly Wage: $21.35, plus annual bonus opportunity. 
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 

WHAT YOU'LL DO:

• Receive incoming calls from members who have lost their insurance coverage with their employer.  
• Help former members complete continuation forms, calculate insurance premiums due, review requests for completeness, request/validate information and handle the enrollment/certificate creation when received.   
• Diffuse escalated call situations as needed.  
• Evaluate and maintain policy holder eligibility, ensuring compliance with coverage requirements, policy contracts and state and federal laws. 
• Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries.  

WHAT YOU’LL BRING:

• Proficient with personal computer and Microsoft applications, typing and data entry skills with strict attention to detail. 
• Ability to operate a computer keyboard and calculator throughout the work period.  
• Excellent customer service and relationship building skills. 
• Strong verbal and written communication skills. 
• Sound judgment, creativity, adaptability and flexibility. 
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment. 

PREFERRED:

• Experience in professional office roles involving insurance products and services.  
• Knowledge of eligibility requirements, interpreting contract provisions, and applicable federal and state laws. 
• Knowledge of contract provisions and the ability to communicate in terms a customer can easily understand.  
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

Fair Chance Notices

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